Questions

Delivery information

• Can I order over the phone?
• Can I use my voucher or promotion code online?
• Do I need to create an account to order from Carib Gourmet?
• Do you deliver worldwide?
• How can I pay?
• How much do you charge for Shipping?
• I have forgotten my password. What should I do?
• What are the delivery restrictions on certain items?
• What is the French Caribbean?
• What is your policy on personal data including emails?

Catalogue request

• If I use an overseas credit card, what exchange rate will be used?

Terms & Conditions

• Terms & Conditions

Answers

Can I order over the phone?

Yes, you can order by calling 0845 528 0465.

Can I use my voucher or promotion code online?

Yes. Just enter the reference at checkout.

Do I need to create an account to order from Carib Gourmet?

You do. You can create an account by clicking on “Register” and following the instructions. It will only take a few seconds.

Do you deliver worldwide?

We do offer international delivery on selected products. Unfortunately we cannot deliver alcohol outside the European Union. The products not available for international delivery will be marked as such.

Delivery Information

UK Delivery Service Products Cost 3-5 working days All items (except fresh) £3.75 - £15.86 per recipient 1-2 working days All items £4.50 - £23.45 per recipient Bespoke Date All items £19.40 - £23.45 per recipient Next Day All items £7.90 - £22.70 per recipient Saturday Delivery All items £22.11 - £26.16 per recipient Please note these tariffs are for parcels up to 20kg. For heavier packages, please contact us. FREE Standard UK Delivery on orders of £100 or more. Applies to UK standard delivery orders of £100 or more, per UK delivery address. Please note this does not apply to fresh items that require a named day delivery service.

EU Delivery Service Products Cost 2-3 working days All items £22.90 per recipient Worldwide Delivery Service Products Cost 2-5 working days All items £49.90 per recipient Please note that these tariffs for EU and International shipping are for parcels up to 10 kg. For heavier packages please contact us.

How can I pay?

All major credit and debit cards are accepted. You can also pay with using your Paypal account.

How much do you charge for Shipping?

Shipping costs are displayed at checkout. For more information on delivery options and cost you can also click on Delivery Information.

I have forgotten my password. What should I do?

Click on “sign in” then click on “Forgotten your password”.

If I use an overseas credit card, what exchange rate will be used?

The exchange rates used will be those of the credit card issuer

Terms & Conditions

By using Carib Gourmet, you agree and are bound to the following conditions as well as those we might notify in the future which constitute the agreement between you the customer and us the online retailer. This does not affect your statutory rights as a consumer or as a company.
The online shopping terms and conditions apply to all types of orders you might place on our website, Carib Gourmet (www.carib-gourmet.com). Please read them carefully before placing your order.

What are the delivery restrictions on certain items?

We only deliver according to legal requirements. For instance, alcohol cannot be delivered in the United States.

For more information on delivery, click on our “Delivery Information” section.

What is the French Caribbean?

The French Caribbean is composed of 2 main islands, Guadeloupe and Martinique.The two islands are still under French governance and their currency is the euro.  The population is mixed between African descent as well as Indian and French. The French Caribbean culture is a true mix of all these origins which is reflected in everything that’s produced, especially the food. The French impact can’t be denied, not only in the high emphasis on quality as well as the meticulous production process.

Guadeloupe is an archipelago composed of two islands that make up the main land. It also has several surrounding islands: Marie Galante, Les Saintes and La Désirade. Martinique is the sister island with a very famous volcano, Le Mont Pelé.

What is your policy on personal data including emails?

We will never pass on your details to a third party for marketing purposes. If you allow us, we might send you details of offers from other companies that we think may interest you.                                                      

Carib Gourmet takes your security very seriously and every precaution is taken to ensure security of your information and details.